We hope and intend that you will always be very happy with our work. However, if you feel unsatisfied by any aspects of our service we do have a procedure in place to take note of such issues seriously and deal with these promptly. If for any reason you are unhappy with the service at Scholars Mentoring Company please feel free to contact us.
Complaints may be communicated in any format that suits you best such as by phone, a personal visit or contact, through email. You will need to state that you desire to make a formal complaint and include all details relevant to your query. This complain will be formally logged and recorded so that it may be followed up and dealt with in the most effective and efficacious method available.
We aim to acknowledge receipt of any formal complain within 1 working day of its submission. We endeavour to deal with said complaints within 5 working days, however, if this is not possible, we will personally contact you and keep you as up to date as possible with all relevant information.
To make a complaint via email contact;
- Email address: firstname.lastname@example.org
- Office telephone: 01744 894483
- mobile telephone: 07735 497051/07919 406540
If you wish to make any complaints regarding your experiences with Student Finance England or Disability Support Allowance click the links below to access the information on how/where this can be done.
Disability Support Allowance: https://www.gov.uk/government/organisations/department-for-work-pensions/about/complaints-procedure
Student Finance England: https://www.gov.uk/contact-student-finance-england
Furthermore there is contact details for the Financial Ombudsman Service if you are unhappy with the response you have received via complaining through the Student Loans Company procedure
Ombudsman Contact Details: http://www.slc.co.uk/media/5033/slc_how_to_make_a_complaint.pdf